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Higher49er
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I need help fixing a BSOD issue. Page_fault_in_nonpaged_area

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Hp omen 15-ax243dx
Microsoft Windows 10 (64-bit)

Two days ago I upgraded my RAM with a compatible RAM stick from Crucial from one stick of 8 gb too 2 sticks of 8 gb each, I did not replace my factory RAM I just added one stick. I play games like Escape From Tarkov and the whole first day i upgraded my ram the computer worked like normal. The next day I boot up my computer like normal and as I launch the game I forgot that when I had upgraded my ram I took an sd card out of my laptop that kept me from taking the access panel off and i had forgot to put it back in after i was done, so i put the sd card back into its slot mid loading of the game. My computer immediately stuttered like a scratched CD for a minute and a half and then had a BSOD. I have yet to be able to successfully load the game from then without the BSOD Page_fault_in_nonpaged_area. I have ran a memory diagnostic, I have ran a disk check, I tried loading the game with antivirus turned off, and I've updated every driver that was out of date.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@Higher49er since the issue is related to the ram, we need to ensure this isn't a hardware issue and hence we need to perform a hardware test using the below steps:

Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details

 

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

Click Extensive Test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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