• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎05-22-2020 01:11 AM

HP Recommended
Product: Pavilion 15 gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

Good day guys.  Please my pavilion 15 gaming system came with a 4gb dedicated graphics  but has only 128mb of dedicated video ram. Is this normal or there is something I need to do.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-22-2020 05:18 PM

HP Recommended

@Chukwudubemnabu 

 

What is the model/product of your machine ? Looks like it has both Integrated GPU (iGPU) and Dedicated GPU (dGPU).. The tool ONLY reports VRAM for iGPU, not dGPU.

 

You don't have to do anything.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-22-2020 05:18 PM

HP Recommended

@Chukwudubemnabu 

 

What is the model/product of your machine ? Looks like it has both Integrated GPU (iGPU) and Dedicated GPU (dGPU).. The tool ONLY reports VRAM for iGPU, not dGPU.

 

You don't have to do anything.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-08-2020 03:45 PM

HP Recommended

thanks a lot. I really didn't understand the whole cpu and gpu thing, but your reply gave me a better insight. I appreciate.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.