I received an email saying " thank you for registering your new hp computer" , even though i did not

[shikhar_33]

I purchased an HP Pavilion Gaming dk-15 laptop 3-4 years ago. Today i.e 12th Aug , 2025 , I received an email saying - "Thank you for registering your new HP computer". 

I did not attempt any registrations nor have I purchased any new machine . I think it is a scam. I want to report it and know the further steps.

[Kuroi_Kenshi]

Hi @shikhar_33,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Do Not Click on Links: Avoid clicking on any links or downloading any attachments included in the email. Scammers often use these to steal personal information or install malware on your device.

Verify Email Source: Check the sender's email address for authenticity. Official HP emails tend to come from domains such as @hp.com. Be cautious if the sender's address looks suspicious or doesn't match.

Report the Email:

• To HP: Forward the suspicious email to HP’s official email for phishing and scam reports. In many cases, this would be an address like phishing@hp.com, but you should verify this by checking HP’s official website or contacting HP directly.
• To Your Email Provider: Use your email client's features to report the email as a phishing attempt or mark it as spam.

Check Your HP Account: Log in to your HP account from a secure browser and verify your account details to ensure no unauthorized changes have been made.

Update Security Software: Make sure your antivirus and anti-malware programs are up-to-date and run a full scan on your computer to check for any threats.

Monitor Accounts: Keep an eye on your financial accounts for any unauthorized transactions. Sometimes, scams target other personal information.

Enable Two-Factor Authentication: If available for your HP account and other online accounts, activate two-factor authentication for enhanced security.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,