I recently bought a new Omen laptop and wanted to subscribe to Xbox Game Pass, but when I requested

[ysfkrm]

I recently bought a new Omen laptop and wanted to subscribe to Xbox Game Pass, but when I requested the game through the Omen Gaming Hub, it wasn't given to me; the Xbox screen just turns on and stays that way.

[Deep_World]

Hi @ysfkrm,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Do you see any error messages, or does the Xbox app simply stay on a blank/idle screen?
• Are you signed in with your Microsoft account both in OMEN Gaming Hub and the Xbox app?
• Did you already redeem the Game Pass offer code, or are you trying to claim it for the first time?

Here are a few troubleshooting steps you can try:

• Update OMEN Gaming Hub: Open the Microsoft Store, go to Library, and check for updates. Make sure Gaming Hub is fully up to date.
• Update Xbox app: Similarly, update the Xbox app from the Microsoft Store. Outdated versions can cause the screen to freeze.
• Sign out and back in: Sign out of both OMEN Gaming Hub and the Xbox app, then sign back in with the same Microsoft account.
• Check Windows updates: Ensure your laptop has the latest Windows updates installed, as these often include fixes for app compatibility.
• Redeem manually: If the Gaming Hub doesn’t complete the process, you can try redeeming the Game Pass offer directly through the Xbox app or the Microsoft Store.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World