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HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

How does this stupid hard drive fail after 10 months of use, thanks to it i can't even play my games because i am lagging every 10 seconds, to bad my stupid 1 year warranty ended. Sure love it when something fails right when the warranty ends.

5 REPLIES 5
HP Recommended

@Rolando2134 How did you conclude its the hard drive? did you perform any hardware tests?

If not, here are a few steps that should help us identify and resolve the issue:

 

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware related by performing diagnostic tests.

  1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

    If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

  2. On the main menu, click System Tests.

  3. Click the System Fast Test tab.

  4. Click Run once.

    While the test is running, the time remaining and test result for each component displays on the screen.

  5. If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

    If no system component failed, continue with these steps.

  6. On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

    • If an issue is not found, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Someone told me to check and run diagnostic test  on the computer to combat the on going problem I am having with the lagging on this computer 

HP Recommended

@Rolando2134

 

What was the outcome of the Diagnostic Test?

KrazyToad
I Am An HP Employee

HP Recommended

It said that the hard drive failed to test it self. 

HP Recommended

@Rolando2134

 

Since the Hard drive Test failed, please contact HP Support for Service Options

 

Thank you

KrazyToad
I Am An HP Employee

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