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‎12-09-2018 03:15 AM

HP Recommended
Product: ProBook 430
Operating System: Microsoft Windows 7 (64-bit)

my pc was charging and it randomly turned of with no warning. since then I can only use it when it's plugged I. If I try start it when it's not plugged  it last about 5 minutes and turns off again. there were times where I would get a blue screen that said power state failure or something similar. please help.

5 REPLIES 5

‎12-09-2018 11:12 AM

HP Recommended

Hello @Robert129

A bad battery that has reached its end of life can do this.

Which Probook 430 do you have?

If the battery is removeable, does the laptop work fine with only being plugged in - no battery?

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‎12-09-2018 02:33 PM

HP Recommended

Hello. my pc is a pro book 430 g3. If j take the battery out it works perfectly 

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‎12-09-2018 03:18 PM

HP Recommended

Then your battery is dead and causing issues when it plugged in.

It wont hurt anything to run the laptop on the power cord only, until you can find another battery replacement.

Or if you decide not to replace the battery, either way.

The battery will have a product number on it for searching a replacement with.

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‎12-09-2018 03:20 PM

HP Recommended

thank you! 🙂

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‎12-09-2018 03:22 PM

HP Recommended

You're welcome. Let us know if you have other questions.

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