cancel
Showing results for 
Search instead for 
Did you mean: 
GrumpyAndrew
Level 2
16 11 0 3
Message 1 of 6
363
Flag Post

I7 8750H run in low clock speed

HP Recommended
Pavilion Gamin cx0183tx
Microsoft Windows 10 (64-bit)

recently i use my lappie to live broadcast streaming... i realize that my cpu was running at low clock speed.... sometimes it just drop until 0.00ghz for few sec & bump up to 1.54ghz max, keep on running & repeating jump to 0.00ghz.... all logical processor load was about 50%... is there any expert can explained about this?? i was using resolume & vmix for the live broadcast...0..jpeg

5 REPLIES 5
Photoray002
Level 15
Level 15
12,665 12,443 1,306 4,290
Message 2 of 6
Flag Post
HP Recommended

Hello @GrumpyAndrew 

 

I doubt any of us will know the exact cause. It might be the software you installed, it might be a driver issue or Windows update causing the glitch in the Task Manager.

  1. Does this happen only if that streaming software is running? Is the software up to date?
  2. Run Windows Updates and force it to search. Click on the Search for Updates button, even if it shows its up to date. install whatever it finds.
  3. If that does not help, what bios version do you have? Should be F.22 If it is not, go ahead and run this file to update it (only if its not updated)...  sp103604.exe . You can run the HP Support Assistant to see the bios version, but don't update the bios from there, use the file I pointed you to. Do not have anything running while updating the bios. Have the power cord plugged in while updating and do not turn off the PC until its finished.
  4. Now run the HP Support Assistant for the rest of the HP drivers to see if it finds anything. Update them from the Support Assistant.

 

You can run a tool like HWMonitor and it should tell you what your CPU speed actually is.

 

0 Kudos
GrumpyAndrew
Author
Level 2
16 11 0 3
Message 3 of 6
Flag Post
HP Recommended

yes the software is running & yes all the software & bios were the updated version!!  btw can i use intel xtu to mon the processor?? i hate to install useless 3rd party like hwmonitor

0 Kudos
Photoray002
Level 15
Level 15
12,665 12,443 1,306 4,290
Message 4 of 6
Flag Post
HP Recommended

If it was useless, I wouldnt have offered it!! It comes in a stand alone version.

"Yes the software is running" tells me nothing. Short answers are just as useless to me also. 😉

I asked it this happens only when your streaming audio software is in use, or if it happens when also not running.

 

XTU Yes, but If you use XTU to alter settings with, then there is nothing I can do for you.

0 Kudos
GrumpyAndrew
Author
Level 2
16 11 0 3
Message 5 of 6
Flag Post
HP Recommended

"yes the software is running" means the broadcast software is running but pc is not hang  the broadcast software is not jam but the live rendering i not working!!! 

0 Kudos
Tags (1)
Photoray002
Level 15
Level 15
12,665 12,443 1,306 4,290
Message 6 of 6
Flag Post
HP Recommended

Still you do not understand my question. I didn't ask if it was hanging.

The last explanation you give is a completely different scenario than your original statement.

IF your rendering software is "not working", you need to contact the software maker about that issue.

 

Sorry I cannot help you. Perhaps someone else here can help you better. Good luck.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation