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‎01-24-2022 11:59 AM

HP Recommended
Product: Omen 2S 15-dg0003tx
Operating System: Microsoft Windows 10 (64-bit)

I recently got an Omen HP , Omen 2S 15-dg0003tx with a RTX 2080 max Q design to be specific and have tried a couple of chargers but the laptop gives a notification that the power source is incompatible and that the laptop will run in a reduced performance state.  The chargers i have gotten charge the laptop just fine, but when running games, the chargers are not able to deliver adequate power to the laptop hence my games get really low fps. In the  low 20's to be specific. What's the recommended charger for the laptop as i currently am unable to game on it. The chargers i have tried was a 150w charger and a 230w charger.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2022 02:20 PM

HP Recommended

@AlexDeveloper95 

 

Where is the ORIGINAL charger ? Its part # is 925141-850 and you can order a new one from the following link

 

                 https://partsurfer.hp.com/Search.aspx?searchText=925141-850

 

Regards.

 

         

BH
***
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3 REPLIES 3

‎01-24-2022 12:24 PM

HP Recommended

@AlexDeveloper95 

 

Its specs

 

             https://support.hp.com/au-en/document/c06386997

 

It comes with 230W charger. Where is it ? 150W charger does not provide enough "juice" for your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-24-2022 12:41 PM

HP Recommended

thank you for your reply. I have tried a 230w charger as well and still got the same notification. Is there a specific model of the charger i should look at? could be 230w i tested with was not a genuine charger.  I received the device with the 150 watt brick.

Was this reply helpful? Yes No

‎01-24-2022 02:20 PM

HP Recommended

@AlexDeveloper95 

 

Where is the ORIGINAL charger ? Its part # is 925141-850 and you can order a new one from the following link

 

                 https://partsurfer.hp.com/Search.aspx?searchText=925141-850

 

Regards.

 

         

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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