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‎04-11-2024 06:13 AM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (2X9U9AV)
Operating System: Microsoft Windows 11

Dear Support Team,

I hope this message finds you well. I am writing to you regarding an issue with my OMEN 16.1 inch Gaming Laptop PC 16-c0000 (2X9U9AV).

Recently, I have been experiencing difficulties with the trackpad of my laptop. Despite my best efforts to troubleshoot the issue, it seems that a replacement might be necessary.

Before proceeding with the replacement, I would like to inquire about a few details:

1. **Cost**: Could you please provide me with an estimate of the cost for replacing the trackpad?
2. **Process**: What is the process for getting the trackpad replaced? Do I need to bring the laptop to a service center, or can this be done remotely?
3. **Warranty**: Will the replacement be covered under the existing warranty of my laptop?
4. **Timeframe**: How long would the replacement process take?

I look forward to your response and guidance on this matter. Thank you in advance for your assistance.

Best regards,
vadhana kumar

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