• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-26-2020 07:02 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0011ax
Operating System: Microsoft Windows 10 (64-bit)

Hello, I brought a new RAM DDR4(2666) 8GB hoping to upgrade my laptop to 16GB. However, it won't boot to BIOS after installing the new RAM. I have reseeded, changed the slot, and even resetting the CMOS. It refused to boot properly with the new RAM. I had already contacted the RAM's vendor and got exchanged for a new stick. The problem still remains. At this point I think I may have a compatibility issue. If anyone can help me narrow down the detailed specification this laptop needed so I can go to the vendor again and exchange for the compatible RAM.

 

Thank you 

2 REPLIES 2

‎03-26-2020 08:21 AM

HP Recommended

The only parameters I can find are that it is a ddr4

pc4

sodimm

non-ecc

unbuffered

1.2v

*Just a community member, not an HP employee.
Was this reply helpful? Yes No

‎03-26-2020 10:01 AM

HP Recommended

Hi

I would like to add some info (NOT BUYING ADVICE AT ALL)...

 

http://partsurfer.hp.com/Search.aspx?searchText=8QN83PA

937236-855 SODIMM 8GB 2666MHz 1.2v DDRM

I searched using the HP part number.

 

 

https://www.amazon.com/Tech-8GB-Replacement-937236-855-937236-855-ATC/dp/B07SYB6L81

 

http://h10032.www1.hp.com/ctg/Manual/c06446633                  Page 31

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.