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Student
Posts: 1
Member Since: ‎03-28-2017
Message 1 of 6 (2,069 Views)
Accepted Solution

Intel Realsense 3D camera Not Working

Product Name: HP Pavilion 15-bc000nx
Operating System: Microsoft Windows 10 (64-bit)

Whenever I clicked on Intel RealSense 3D camera  icon from the app drawer , it showing that we are sorry ,but there was a problem to connecting to your Intel RealSense 3D camera.

So what should I do now? Should I install any drivers ? As i'm new to this thing I dont know much about this.Please Kindly help me to solve this problem . And please explain me how can i use this Intel RealSense 3D camera ?

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Accepted Solution

Re: Intel Realsense 3D camera Not Working

Hello, @CGAUX

 

Thanks for reaching out! I'd like to help Smiley Happy

 

I see that you are having issues using the Intel Realsense 3D camera. Let's try reinstalling the drivers to try and fix the issue.

 

  1. Go to device manager.
  2. Right-click on the camera and select "Uninstall".
  3. Confirm the uninstall and restart the PC once done.
  4. The drivers will be automatically reinstalled once you restart the PC.
  5. Check the camera now.

 

If the issue persists, then please reply with the complete product number of your HP Omen notebook. If unsure, check: http://hp.care/2oAvXRC 

 

Let me know if that helps!

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 6 (2,047 Views)

Re: Intel Realsense 3D camera Not Working

Hello@Mahendradhar791,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

Need assistance in fixing the Camera issue on the PC. Did I get it right?

I appreciate the description you have shared about the issue which ideally helps me to find the exact solution and share it with you.

I recommend you to try the drivers for the PC and check if that helps you fix the issue.

BIOS: http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78821.exe

Chipset driver: http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

Hope this solves the issue you have experienced. Please let me know more.

Resolv_S

I work for HP

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Resolv_S
I work on behalf of HP

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Honor Student
Posts: 4
Member Since: ‎04-15-2017
Message 3 of 6 (1,945 Views)

Re: Intel Realsense 3D camera Not Working

I HAVE A 17" HP OMEN LAPTOP WITH THE INTEL 3D CAMERA.  I GOT IT TWO MONTHS AGO.  THREE DAYS AGO IT STARTED, CAN'T SIGN IN WITH CAMERA?

I HAVE THE SAME PROBLEM 'Intel Realsense 3D camera Not Working'. WHEN I TRY TO TURN ON CAMERA I GET THIS MESSAGE, 'WE CAN'T FIND YOUR CAMERA' WITH ERROR CODE: 0XA00F4244(0XC00D36D5).  I TRIED LOOKING FOR NEW DRIVERS WITH NO LUCK.  I LOOK AT THE CAMERA IN 'DEVICE MANAGER' AND IT SAYS, 'THIS DEVICE IS OPERATING PROPERLY'

PLEASE I NEED SOME HELP WITH THIS.  THANK YOU...

HP Support Agent
Posts: 9,087
Member Since: ‎07-14-2016
Message 4 of 6 (1,930 Views)

Re: Intel Realsense 3D camera Not Working

Hello, @CGAUX

 

Thanks for reaching out! I'd like to help Smiley Happy

 

I see that you are having issues using the Intel Realsense 3D camera. Let's try reinstalling the drivers to try and fix the issue.

 

  1. Go to device manager.
  2. Right-click on the camera and select "Uninstall".
  3. Confirm the uninstall and restart the PC once done.
  4. The drivers will be automatically reinstalled once you restart the PC.
  5. Check the camera now.

 

If the issue persists, then please reply with the complete product number of your HP Omen notebook. If unsure, check: http://hp.care/2oAvXRC 

 

Let me know if that helps!

Good luck Smiley Happy


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 4
Member Since: ‎04-15-2017
Message 5 of 6 (1,918 Views)

Re: Intel Realsense 3D camera Not Working

 

THANKS FOR THE SOLUTION TO MY 3D CAMERA PROBLEM.  THE FIX WORKED. 

I AM GOOD TO GO!!!

THANK YOU....CGAUX

HP Support Agent
Posts: 9,087
Member Since: ‎07-14-2016
Message 6 of 6 (1,917 Views)

Re: Intel Realsense 3D camera Not Working

Hello, @CGAUX

 

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue Smiley Happy
 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy

DVortex
I am an HP Employee

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