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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Microsoft Windows 11

Hello everybody,

 

I bought this laptop with a Ryzen 5 5600H CPU and an AMD Radeon RX 6500M GPU, and every time I play a 3D game with it, I get 1 or 2 seconds very strong lags every 10 seconds, making games unplayable.

 

I've looked everywhere, updated all drivers to their latest versions, updated the BIOS to a version that was supposed to fix this problem, but it's still there.

 

Is anyone experiencing this to? Has anyone been able to fix it?

 

Martin

5 REPLIES 5
HP Recommended

@Martouel

 

Welcome to the HP support community.

 

I understand that your notebook is freezing while playing games, I am glad to assist you.

  • Update the graphics card driver:- Click here
  • Increase the amount of RAM - by increasing the shared memory under system properties > Advanced > Performance settings > Advanced > Change Virtual memory > use the recommended file size for paging. 
  • Make sure the graphics card is not in power saving mode - If you are after maximum performance of you Intel HD Graphics, make sure you have turned off all of its power saving features. That is why in order to achieve maximum performance you have to make sure that your Windows power plan is not on Power Saver, you can use the Balanced or the High Performance power plan. You can also click the Intel HD Graphics driver tray icon (it should be near the clock in the taskbar), select Graphics Properties, then click the Power tab and select Maximum Performance. 
     Please, note that although this tip will certainly improve your Intel HD Graphics' performance it will also increase the power it draws, as well as the heat it generates under heavy load (which is the case for games). Caution is advised, especially if you are on a laptop that experiences temperature problems. 
  • Set the 3D preference of Intel HD Graphics to "Performance" - This trick will help you improve the frame rate in games. To apply it click the Intel HD Graphics driver tray icon, select Graphics Properties, then click the 3D tab and move the slider to Performance. In this way, you sacrifice a bit of image quality for improved 3D performance, which should lead to a few more frames per second (FPS) 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Hello, I'm sorry but you are not adressing the correct laptop, those are not my CPU or GPU and everything is up to date.

Please read the message again.

Martin

HP Recommended

@Martouel 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

HP Recommended

Edit: nevermind, problem is back and worse than ever...

HP Recommended

Alright, reset the laptop back to factory settings, did not work, framerate drops are as bad as before.

HP is not responding, ATI is not responding, both's support are only available at work hours.

I'm left with an unsellable, unrepairable, heavy gaming laptop that I can not use game on.

I can not state how disappointed I am.

Never buying HP or ATI product again.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.