Intermittent Cursor and Screen Freeze When Clicking Wi-Fi/Audio/Battery Icons on HP Victus 16 (2024)

[mustapha111115]

Hello everyone,

I’m experiencing a strange issue on my HP Victus 16 (2024) running Windows 11 24H2 with both Intel integrated graphics and an NVIDIA RTX 4070 GPU.

Problem details:

• When I click on the Wi-Fi, audio, or battery icons in the taskbar, the cursor sometimes freezes for a few seconds.

• At the same time, the screen brightness indicator drops to 0%, and if I’m playing a video, only the video freezes briefly but the audio continues playing normally.

• After about 2 seconds, the brightness slider returns to the actual value and everything unfreezes.

• This does not happen every time, only intermittently.

I’ve already done a fresh install of Windows 11, but the problem persists.

What I have tried so far:

• Updated Intel display and chipset drivers

• Disabled dynamic refresh rate

• Disabled Fast Startup

• Checked and updated ACPI and BIOS firmware

• Changed power plan settings and disabled adaptive brightness

• Used Windows Reliability Monitor and Event Viewer—no errors or warnings at the time of the freeze

• Disabled Panel Self Refresh in Intel Graphics Command Center

• Performed a Clean Boot disabling non-Microsoft services

• Tested different power plans and GPU switching settings

Despite all this, the issue continues.

Has anyone experienced something similar or have ideas on what else to try? Could this be a hardware issue or something specific to hybrid graphics on this HP model?

Thanks in advance!

[Garp_senchau]

@mustapha111115, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you're dealing with an unusual but frustrating issue, especially after doing a fresh install of Windows 11 and trying several troubleshooting steps. Based on what you’ve tried and described, the problem could indeed be related to the hybrid graphics system.

Here are a few additional things you can try that could help:

Check for Driver Conflicts

Hybrid graphics systems often run into issues where the drivers for Intel and NVIDIA are not playing nicely together. Even though you've updated drivers, it might help to completely uninstall and reinstall both the Intel and NVIDIA drivers. After that, reinstall the latest drivers for both. Make sure you install the NVIDIA drivers

Look for Conflicting Software

Some background processes or third-party software might be conflicting with the system’s behavior. You mentioned you’ve done a Clean Boot, but sometimes software like hardware monitoring tools or even overclocking tools can introduce instability, particularly in hybrid graphics setups. Try disabling or uninstalling any such software and see if that makes a difference.

Test with an External Monitor

If possible, try connecting an external monitor to your laptop. This could help identify whether the issue is related to the internal display or if it happens across all displays. If the issue persists on an external monitor, it’s more likely related to software or driver interactions. If it doesn’t happen on the external monitor, then it could point to a hardware issue with your internal display or its connection.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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