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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV)

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Hı ı just bought a laptop its came with freedos but ı promote it to win 10 but theres a issue ı cant connect to internet ı tried everything in youtube ı cant find anything ı hope someone can help me thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Please post the hardware ID for the device you see listed as an Ağ denetleyicisi.

 

That is the Wi-Fi adapter that needs a driver.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

If you install the W10 64 Bit AMD chipset driver from the link below, that will install most of those other devices that need drivers.

 

You want the 4.11.15.342    54 MB file.

 

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers & Support | AMD

 

 

 

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

Please post the hardware ID for the device you see listed as an Ağ denetleyicisi.

 

That is the Wi-Fi adapter that needs a driver.

 

Use this guide for how to find the hardware ID for a device:

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

 

If you install the W10 64 Bit AMD chipset driver from the link below, that will install most of those other devices that need drivers.

 

You want the 4.11.15.342    54 MB file.

 

AMD Ryzen™ and Athlon™ Mobile (Chipset) Drivers & Support | AMD

 

 

 

HP Recommended

sorry for my english ı think ı have to download win 10 for amd did i get it right

EC7F7164-8BCB-414B-9FA3-ED5CC06D81F6.jpeg

HP Recommended

Hi:

 

You need these Wi-Fi and Bluetooth drivers for the Realtek AX Wi-Fi adapter:

 

Wi-Fi:

 

1.0.0.210

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142328.exe 

 

Bluetooth:

 

1.9.1051.3002

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142149.exe 

 

 

 

HP Recommended

After ı downloded this two files and use flash driver to transfer it do i need to do anything else 

HP Recommended

After you save the files to a USB flash drive, plug it into your notebook's USB port and double click on each file one at a time to install the drivers.

HP Recommended

In my country we have quote not every hero wears a cloak you are my hero thx for help

HP Recommended

You're very welcome. 

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