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Internl error

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OMEN by HP - 17-an120nv
Microsoft Windows 10 (64-bit)

Hi my Laptop latley it crashed itn shows me a blue screen and it tells me that there is an internal error of the system
i run a quick control and the result were that there is a problem in my hard disc.
The fact is that is almost full but i dont know witch apps or folders should i delete

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I reviewed your post and I understand that you are getting an internal error on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


Is the computer booting to Windows? If yes, then I recommend you follow the below steps to delete some unwanted files and check if it helps.


To delete temporary files:

  1. In the search box on the taskbar, type disk cleanup, and select Disk Cleanup from the list of results.

  2. Select the drive you want to clean up, and then select OK.

  3. Under Files to delete, select the file types to get rid of. To get a description of the file type, select it.

  4. Select OK.

If you need to free up more space, you can also delete system files:

  1. In Disk Cleanup, select Clean up system files.

  2. Select the file types to get rid of. To get a description of the file type, select it.

  3. Select OK.

Note: If you notice that the Temp folder fills up quickly after running Disk Cleanup, see Low Disk Space error due to a full Temp folder.

For more on freeing up space on your PC, see Free up drive space in Windows 10.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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