cancel
Showing results for 
Search instead for 
Did you mean: 
omargabagu
New member
2 0 0 0
Message 1 of 2
69
Flag Post

Solved!

Is it posible that I got an used laptop?

HP Recommended
Pavilion gaming laptop 15
Microsoft Windows 10 (64-bit)

I bought this laptop in December 2019, however the HP assistant program indicates that the battery is one year old. Is it possible that they have sold me a laptop that they use on display in the store as if it were new?
I bought the laptop at Sears in Cancun, Mexico.

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
92,684 92,562 11,980 25,542
Message 2 of 2
Flag Post
HP Recommended

@omargabagu wrote:

I bought this laptop in December 2019, however the HP assistant program indicates that the battery is one year old. ...


@omargabagu 

 

Normally all batteries for notebooks could be manufactured 3 or 6 months before they came to the lines to be used by machines. They may come a different plant or from a different manufacturer.

 

You can come and directly ask the store.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

1 REPLY 1
banhien
Level 19
Level 19
92,684 92,562 11,980 25,542
Message 2 of 2
Flag Post
HP Recommended

@omargabagu wrote:

I bought this laptop in December 2019, however the HP assistant program indicates that the battery is one year old. ...


@omargabagu 

 

Normally all batteries for notebooks could be manufactured 3 or 6 months before they came to the lines to be used by machines. They may come a different plant or from a different manufacturer.

 

You can come and directly ask the store.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation