• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP OMEN 15-ce004na
Microsoft Windows 10 (64-bit)

A few days ago a spilt liquid onto the back of my laptop. I took all the appropriate steps in the aftermath, such as turning it off, opening up the back of the case and letting it dry for 2 days. The only damage seems to be to the GTX 1050.  Device Manager gives an error of Code 43. I have tried uninstalling the driver and updating it through Device Manager and NVidia themselves with no result. GeForce Experience will not open either. The integrated Intel Graphics does still work though. So I am led to assume that the card itself has been totally broken. What are my options in terms of repairing or replacing the card?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@FredLo wrote:

.... GeForce Experience will not open either. The integrated Intel Graphics does still work though. So I am led to assume that the card itself has been totally broken. What are my options in terms of repairing or replacing the card?.


@FredLo 

 

Unfortunately there is NO option to repair or replacing the video card. You have to buy the whole System board which has


   (a) Motherboard,

   (b) CPU / Processor

   (c) dGPU (in this case the GTX 1050),

   (d) New Windows license (you can't reuse old license)


Because all 4  above components are on one piece of hardware called System board.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@FredLo wrote:

.... GeForce Experience will not open either. The integrated Intel Graphics does still work though. So I am led to assume that the card itself has been totally broken. What are my options in terms of repairing or replacing the card?.


@FredLo 

 

Unfortunately there is NO option to repair or replacing the video card. You have to buy the whole System board which has


   (a) Motherboard,

   (b) CPU / Processor

   (c) dGPU (in this case the GTX 1050),

   (d) New Windows license (you can't reuse old license)


Because all 4  above components are on one piece of hardware called System board.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.