Isue HP system playing games

[Freekroovers85]

Dear HP Support,

I am reaching out regarding an ongoing issue with my HP system, which is equipped with an Intel Core i7-14650HX processor and BIOS version Insyde F.15 (Motherboard model 8C99, version 10.35),

Windows 11 version 24H2

Geforce version: 576.52 (Mon May 19, 2025)

When attempting to play Commandos: Origins (an Unreal Engine 5 game), the game fails to launch or crashes shortly after startup. This issue is not isolated; it appears to be related to known instabilities with Unreal Engine games on systems using Intel’s 13th and 14th generation processors.

Intel has publicly acknowledged this issue, stating:

“Intel has reproduced the issue under certain workloads and is actively working with partners to implement a fix via BIOS updates and microcode changes.”

I have already updated my BIOS and all drivers, but the problem persists. I would like to know:

• Is HP planning to release a BIOS or microcode update to address this issue?
• If so, is there an estimated timeline for availability?
• Are there any temporary settings or patches HP recommends to mitigate the issue in the meantime?

Thank you in advance for your support. I look forward to your response and any assistance you can offer.

Best regards,

Freek Roovers

[Garp_senchau]

@Freekroovers85, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for New BIOS or Firmware Updates:

Although you mentioned that you've already updated the BIOS, it’s a good idea to double-check HP’s website to see if there are any more recent updates or hotfixes specific to your model (Motherboard model 8C99).

Go to HP's support page and input your system's serial number or product name to ensure you're using the most current version of BIOS and related firmware.

Adjust Processor Power Management Settings:

Try disabling Intel Turbo Boost or the efficiency cores (E-cores) which can mitigate instability in certain workloads.

Force Specific CPU Features in Windows Settings:

You can attempt to manually adjust Windows settings to force your system to behave in a way that might bypass the instability.

Try setting the CPU power plan to "High Performance" in Windows 11 to avoid any power-saving features that might be interfering.

Go to Control Panel > Power Options > High Performance.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Freekroovers85]

Unfortunately, it didn’t work. I think the issue might lie with Kalyoso. It refuses to launch Commandos in any way—it crashes at every startup attempt.

Best regards,

Freek

[Garp_senchau]

Hey @Freekroovers85,

Thank you for your response

It definitely sounds like that might be the issue here. If it crashes every time you try to launch Commandos, then it’s probably not handling the game properly.

I hope this information helps! Feel free to reach out if there’s anything else I can assist you with.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Freekroovers85]

First of all, thank you for your help.

Unfortunately, it hasn’t solved my problem and the game still crashes. I’m at my wits’ end and I just don’t understand it anymore. I’ve really tried everything, but nothing has worked.

Kind regards,

Freek Roovers 

[Garp_senchau]

Hey @Freekroovers85, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,