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‎06-18-2021 08:35 AM

HP Recommended

Hi all,

I need to change my battery. My guarantee is over and I am willing to pay for it.

I requested a battery from the service but they insist on not sending it.

they wanted me to send my 17" laptop to them by cargo. Just to change its battery.

Why do you try to solve the problems in the most difficult way possible?

It is just a battery that can be changed by client or any laptop service nearby.

I need my computer and can't send it to service for several days besides it is a very big risk to send it by cargo.

It is already out of guaranty, so what makes you force to get it to your secret base?

4 REPLIES 4

‎06-20-2021 11:28 PM

HP Recommended

@FatihBarut 

 

What is your 17" laptop ? There are millions of 17" laptops around, I need to know which one. Normally you can replace yourself BUT we need to know which one to be able to help.

 

Please use the following way to find out the model/product of your machine


                 https://support.hp.com/us-en/document/c00033108


For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎06-21-2021 03:16 AM

HP Recommended

it is 

HP Omen  17-an005nt

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‎06-22-2021 09:31 AM

HP Recommended

I got my battery and it works.

However windows still show this icon and says "No battery"

FatihBarut_0-1624375865994.png

 

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‎07-09-2021 12:19 AM

HP Recommended

the problem is going on, besides this morning my laptop shut down when I took out its cable. There should be something wrong with my new battery

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