Kazakhstan

[Jejedh743]

Hello, I recently bought a new HP laptop, officially it is on Reisen 5 and geforce zhtiks it slows down something does not pull small games hangs every time even at the minimum settings

[The_Fossette]

@Jejedh743

I reviewed your post and I understand that the computer slows down when you play games.

Don’t worry, I assure you I will try my best to get this sorted.

What games are you playing on the computer?

Is the computer overheating?

Are you getting any error messages?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108921.exe

AMD: https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105486.exe

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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