Kensington Clicksafe keyed lock ultra doen't fit in HP Omen 15"

[Pascal24]

I just bought an HP Omen 15≠dc1621nd laptop and a Kensington Clicksafe keyed lock - ultra. When trying to mount it, surprise! it doesn't fit. When I try to look into the lock slot, I can see a smaal metal part that I think obstructs the 90° turning of the small Kensington Clicksafe T-bar. When contacting the reseller, he can't or won't help me, although I have a 3 year on-site repair or immediate replacement warranty. If he has to send a technician and it occurs the laptop is not faulty, I would have to pay for the service! But even he doesn't know without fiscally checking if this lock fits the laptop. He suggested I try another lock. I suggested him to check in his shop with another HP Omen, before sending a technician or to contact HP. Anyway, I have contacted the HP service support chatline. hey also suggested to try another lock. I replied that while designing the laptop, surely HP has tried to mount locks, in particular locks from Kensington, the leading lock brand and designed the laptop-slot accordingly. The only from the guy was literally: 

"I apologize for the inconvenience."

"Check with any other type of Kensington Security lock."

"I’m quite taken aback at this unfortunate event that you’re facing now."

"Is there anything else I can help you with today?"

"Thank you for letting me help you today."

I would really like to use the Kensington ClickSafe system, since it prevents from damaging the laptop slot when daily locking/unlocking any other lock system.

Can anyone please help me to find a solution?

[Echo_Lake]

@Pascal24

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 

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