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Message 1 of 2
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Key pops out of place when pressed

HP Recommended
HP OMEN 15-dc1044na
Microsoft Windows 10 (64-bit)


Yesterday, after a few hours of gaming, I noticed that my 'W' key felt a little strange. When I looked at it, I realised that when I press nearer to the top half of the button, the bottom part pops out of place. Upon closer inspection, I have suspicions that the small plastic hinge under the button may have worn down but I am unsure. Does anyone have any advice on whether this could be the problem and if so, where I would be able to purchase this part ? 

Thank you in advance !

HP Support Agent
HP Support Agent
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Message 2 of 2
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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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