Keyboard Lights On even after shutdown

[int3rnal]

Hi!!!!!

I have two issues 

Keyboard + POWER On Off Button Lights are  On after shutdown / HP Support Assistant Crashes and disappears

Product Description: OMEN by HP 15-dc0012ne

Product Number: 5ET13EA

[The_Fossette]

@int3rnal,

Welcome to the HP Support Community!

I reviewed your post and I understand that some of the keyboard keys stay on even after shutting down the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Do you shut down the computer or put the computer to sleep?

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97145.exe

For the HP support assistant issue, I recommend you uninstall HP support assistant and then download and install it from the below link.

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[int3rnal]

I have updated the BIOS and HP support assistant is also working after reinstall.

I am reporting this issue after i shut down and not sleep or hibernate or anything else 

I will report later if the problem is still there because this happens occasionally 

[The_Fossette]

@int3rnal,

Thank you for keeping me posted.

Please post your results, as I will be looking forward to hearing from you.

Good day!