Keyboard and touchpad

[Geezis]

Hello, my keyboard and touchpad stopped working, I plugged an external keyboard and a mouse but it did not work as well, how could i fix it?

[Garp_senchau]

@Geezis, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your keyboard and touchpad have stopped working and external devices are not functioning either, you can follow these troubleshooting steps:

Perform a hard reset

Turn off the computer.

Disconnect the AC adapter.

Remove any discs from the disc drive.

Remove memory cards from the card reader slot.

Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.

Reconnect the AC adapter and then turn on the computer.

Device Manager Inspection:

• Open Device Manager by right-clicking the Windows start button and selecting "Device Manager."
• Check for any exclamation points next to devices, indicating a conflict or problem. If found, update or reinstall the drivers.

Update BIOS

HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

Also, refer to these guides for further troubleshooting:

HP Notebook PCs - Troubleshoot the touchpad | HP® Support

HP Notebook PCs - Keyboard troubleshooting (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,