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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-30-2025 08:56 PM

HP Recommended

Im using HP GAMING PAVILION 15 - ec2000, with the Ryzen 5 5600H, GTX 1650, and 16 GB of ram. but im experiencing constant lag and stutter every 5-10 seconds. from the laptop. even roblox wont run smoothly, ive already update all driver, reset the windows, but nothing worked. this happened after i try to switch ram

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1 REPLY 1

‎06-02-2025 10:14 AM

HP Recommended

Hi @Darwin2512-_ 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

It sounds like your HP Gaming Pavilion 15-ec2000 is experiencing stuttering and lag after switching RAM, even after updating drivers and resetting Windows. 

 

Since this issue started after the RAM upgrade, it’s likely related to memory compatibility or configuration.

 

Check RAM Compatibility

  • Ensure the new RAM matches the speed, voltage, and type recommended for your laptop.
  • If possible, try reinstalling the original RAM to see if the issue disappears.

 

Run Memory Diagnostics

  • Press Win + R, type mdsched.exe, and hit Enter.
  • Select Restart now and check for problems to scan for memory errors.

 

Enable Dual-Channel Mode (If Applicable)

  • If you installed two different RAM sticks, check if they are running in dual-channel mode.
  • Mismatched RAM can cause performance drops.

 

Since this issue started after switching RAM, testing with the original RAM and running diagnostics should help pinpoint the problem. 

 

Let me know if you need further assistance! 🚀

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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