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04-24-2021 07:34 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
This sounds like hardware related issue with the keyboard assembly (complete keyboard assembly needs to be replaced) and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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