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‎04-21-2021 03:13 PM

HP Recommended
Product: Laptop OMEN 15-en0002la
Operating System: Microsoft Windows 10 (64-bit)

Hi, i use a omen 15and one of the keyboard keys got stuck, i want to know how to fix it or if its secure to remove a key and how to do it

1 REPLY 1

‎04-24-2021 07:34 AM

HP Recommended

@EternalSlayer

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

This sounds like hardware related issue with the keyboard assembly (complete keyboard assembly needs to be replaced) and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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