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Message 1 of 3
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Laptop Suddenly Locks Up when in game

HP Recommended

Product: HP Pavilion Gaming Laptop 15-Ec0xxx
Operating System: Microsoft Windows 10 (64-Bit)
Product Number: 9LA27PA#UUF


My laptop seems like going into sleep mode right after a blue screen with "Locking" message and the fans blew at full blasts. I wonder if this overheating as the temperature is recorded at 75-78c but still not that really hot or because of the updates which I've suspected (BIOS update F.08, HP PC Hardware Diagnostics EUFI update and feature windows 10 update version 2004). This only affected when I'm playing dota 2 and assassin's creed origins, the others so far nothing happens eventhough the performance didnt drop. I purchased this laptop less than 3 month. Its quite annoying when you are in competitive game and suddenly the laptop goes to sleep mode. Never had this problem before.


I used Hp omen command center to check the temperature, HP coolsense is on by default and I turned it off but still the same.


BIOS, Nvidia Driver is up-to-date.

HP Support Agent
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Message 2 of 3
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HP Recommended

Hi @muhammadblibla,


I'd like to help!


Try the below steps -


Step 1: Check the hardware and software requirements


Step 2: Check your internet connection


Step 3: Update the graphics driver


Step 4: Use HP Support Assistant


Step 5: Change the video display settings


Step 6: Update the game software


Step 7: Uninstall the video card driver


Step 8: Update the BIOS


For instructions refer to -Computer Game Locks Up or Freezes (Windows)


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Message 3 of 3
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HP Recommended

Please roll back to F.05 BIOS, and new BIOS F.10 will be published very soon.

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