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‎07-25-2020 01:07 AM

HP Recommended
Product: OMEN Laptop 15-ek0005na NVIDIA® GeForce
Operating System: Microsoft Windows 10 (64-bit)

Hello, I placed an order on a OMEN Laptop 15-ek0005na NVIDIA® GeForce laptop well over a week ago. At the time of purchase it stated it was in stock and I should receive it in 5 or so days. However I am yet to receive the laptop,  and it states 'Waiting stock." I find this to be very misleading as a customer. I am to be travelling very soon and need the laptop promptly.

I hope this can be resolved quickly, or I fear I will have to purchase another laptop elsewhere.

1 REPLY 1

‎07-26-2020 07:49 AM

HP Recommended

Hi @sophie_J

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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