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09-05-2022 11:53 AM - last edited on 09-05-2022 12:04 PM by MarcusC
I tried turning on my laptop, and the power button lights up for a few seconds, but then it turns off and won't power on. It's the first time I tried turning it on today, so it's not overheated. I dusted it and tried again, but that didn't work. I can't remove the battery, it's hard wired in. Can somebody help me out?
09-05-2022 07:33 PM
Hello @IanLounsbury
Sorry to hear that you are having problems ... I would like to help you.
(1) Disconnect charger
(2) Press and hold <power> button for 30 seconds
(3) Connect charger
(4) Follow the HP standard procedure
https://www.youtube.com/watch?v=qpiGUojtr3E
(5) Please report your results
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