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11-17-2021 04:50 AM - edited 11-17-2021 05:18 AM
Product: HP Pavilion gaming 15
Operating System: Microsoft Windows 11
Hello, i have a HP pavilion gaming 15 laptop and today i noticed the battery didnt go below 100% after 1 hour or so of use. I checked with the hardware diagnostics tool and it said "failed", later in the F2 menu right when u press the power button i did the battery test and it said "primary battery disconected", but the battery was connected and it would work, 1 day before this had happened the battery worked perfectly it would show correct percentage. i let the laptop charge even tho it was at 100% for about 30 mins or so, and then i shutted it down. and now i am presented with this problem. Is there a way to solve this problem? I am running on windows 11, and the laptop is new.
1 REPLY 1
11-19-2021 04:31 AM
Alright, so it appears that the issue has worsened. Today i tried to turn on the laptop and for a moment it turned on the screen with the HP logo and then it powere off. I tried again to turn it on, and nothing. When i plugged it in to the wall (on AC power) it turned on with no problem. It appears that the battery might be dead on the laptop. Will consider sending it back probably.
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