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Ali777777
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Laptop battery won't charge

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How omen
Microsoft Windows 10 (64-bit)

Hi I have a hp omen 17 laptop after 1 year it's battery stopped working so I got a new battery and changed it. Along with it I added a new ram stick and even changed d heat sink . Now that I was done with it I switched the laptop on it took time but got it on but the laptop is heating with both of the GPU n CPU fan on full trothel and mainly the battery won't charge at-all. I can use the laptop but still the charge drains slowly when it's on charging. Now it's on 11% . Don't know what to do. plz help. Thank you

 

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Ali777777
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Plz some1 help

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Echo_Lake
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@Ali777777

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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