Laptop bluescreens when picked up/moved.

[cyclonus]

Hi, 

I purchased my Omen laptop back in May and more and more frequently I've been having issues with it bluescreening when it's moved/picked up. Even gently adjusting its position on my desk has triggered it.  It did it a few times in the first couple months, and I didn't think much of it then, but I've been recently trying to use Lockdown browser for my college classes, which requires picking up my device and scanning my room via webcam, which I can't do since my laptop freezes, crashes, and then restarts. I've also had it freeze and crash playing games that have run with no issue in the past.

I'm having to fall back on using my old laptop in the meantime until I can figure this out. 

It's usually a quick bluescreen, then sometimes it shows it's repairing the disc, and sometimes the screen goes black until I manually turn off the laptop then turn it back on. 

[sandytechy20]

@cyclonus 

Welcome to the HP support community.

I understand that your notebook screen shows bluescreen when you move, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers