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09-14-2020 05:35 AM - edited 09-14-2020 06:48 AM
As you can see on this HP Battery Check result, my battery is detected as well functioning but when I try to use it withtout the power cord, It shuts down automatically and it doesn't boot anymore without replugging the power cable.
Solved! Go to Solution.
11-24-2020 08:20 AM
It looks like a hardware issue with the charging board or the battery connector and this needs to be checked physically at an HP service center or you can get it checked locally.
I am an HP Employee
09-16-2020 03:38 PM
Here my response to the private message of the support (the steps I am mentioning are the power reset operation : https://support.hp.com/us-en/document/c01684768 ) :
"Nice the battery works again ! I already did the steps except with a shorter time of holding the power button, so I did the whole thing again but I am pretty sure it was the fault of the BIOS version that I updated a second time but manually from the .exe given on your site. I think the first time I used you HP Support Assistant software and it must have missed the operation because when I checked in the BIOS setup the version I was only on the F54 whereas I was able to install the F55 directly from your site."
11-06-2020 12:53 PM
I got the problem several times after the solution... It doesn't work anymore now, painful for a transportable computer. Why ? Is this a way of encouraging me to buy a new HP computer ?! Why is the solution not persistent ?
I tried to reinstall the previous BIOS version (F.54) but it refused to "Update" saying me it is incompatible...
11-15-2020 10:25 AM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed
I am an HP Employee