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eytienne
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Solved!

Laptop brutally shutting down when unplugged

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OMEN by HP Laptop
Microsoft Windows 10 (64-bit)

As you can see on this HP Battery Check result, my battery is detected as well functioning but when I try to use it withtout the power cord, It shuts down automatically and it doesn't boot anymore without replugging the power cable.

analyse_batterie.PNG

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The_Fossette
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Message 13 of 15
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@eytienne

 

It looks like a hardware issue with the charging board or the battery connector and this needs to be checked physically at an HP service center or you can get it checked locally.

 

Cheers!

The_Fossette
I am an HP Employee

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eytienne
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Here my response to the private message of the support (the steps I am mentioning are the power reset operation : https://support.hp.com/us-en/document/c01684768 ) : 

"Nice the battery works again ! I already did the steps except with a shorter time of holding the power button, so I did the whole thing again but I am pretty sure it was the fault of the BIOS version that I updated a second time but manually from the .exe given on your site. I think the first time I used you HP Support Assistant software and it must have missed the operation because when I checked in the BIOS setup the version I was only on the F54 whereas I was able to install the F55 directly from your site."


 

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KrazyToad
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@eytienne

 

I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

eytienne
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I got the problem several times after the solution... It doesn't work anymore now, painful for a transportable computer. Why ? Is this a way of encouraging me to buy a new HP computer ?! Why is the solution not persistent ?

I tried to reinstall the previous BIOS version (F.54) but it refused to "Update" saying me it is incompatible...

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eytienne
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An idea for my new message about this not new problem ?

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The_Fossette
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@eytienne

 

Are you facing the same issue again?

 

Regards!

The_Fossette
I am an HP Employee

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eytienne
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@The_Fossette
Of course, the exact same...

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eytienne
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So have you an idea ? What's the problem (and its solution ;)) ? How could I be no more a slave of my power cord ? My transportable laptop is a PC tower now...

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The_Fossette
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@eytienne

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed

 

Cheers!

The_Fossette
I am an HP Employee

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eytienne
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Oow thank you veeeery much : "Out of warranty products may require a fee for phone support."

So you can program my computer to drop the battery and try to dry out my wallet to buy a new HP computer...

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