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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-19-2020 07:35 AM

HP Recommended

Why does your website give us two versions for the BIOS ? Why isn't the F54 now in the version history of F55 ?


https://support.hp.com/fr-fr/drivers/selfservice/omen-by-hp-17-w200-laptop-pc-series/13823501/model/...

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‎11-19-2020 07:50 AM

HP Recommended

Look, I get this "passed" result at the end whereas the screenshot shows "Charge State: NOT AVAILABLE".

____________________

Type

Instance

Action Needed

Result

--------------------------

Battery Check
1

More info

Result : PASSED

 

eytienne_0-1605796979212.png

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‎11-24-2020 08:20 AM

HP Recommended

@eytienne

 

It looks like a hardware issue with the charging board or the battery connector and this needs to be checked physically at an HP service center or you can get it checked locally.

 

Cheers!

The_Fossette
I am an HP Employee

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‎11-25-2020 02:15 PM

HP Recommended

It looked like the piece of hardware controlling the cells died while the cells were perfectly fine (according to my voltmeter), raging to have to destroy the whole battery to only test it, a replacement one got the job done. Your way of manufacturating is way too stupid...

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‎11-26-2020 09:27 AM

HP Recommended

@eytienne

 

I am glad to hear the issue is resolved.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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