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‎09-20-2020 10:06 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 17-cd0054ur
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone!

One day, the laptop stopped loading (HP Pavilion Gaming Laptop 17-cd0054ur), as a result, a constant reboot with various blue screen errors.
You can log in to the BIOS, the BIOS is updated to the latest version of f33. Secure boot is disabled, Legacy is enabled.
New Windows is not loaded from any media, freezes and blue screen are everywhere. No utilities with WinPe can be loaded, there are freezes everywhere. The official HP Cloud Recovery image for the laptop also freezes.
Diagnostics shows that there are no errors.
What could it be? Different SSD/HDD drives were tested, and new RAM as well.
Has anyone encountered such a problem? How did you decide, if so, what was it?

2 REPLIES 2

‎09-24-2020 10:11 AM

HP Recommended

@Dealaxer Welcome to HP Community!

 

I understand that the Laptop constantly restarts and constantly blue screen of death.

 

Please perform the below steps and check.

 

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Extensive Test

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎11-01-2020 11:26 AM

HP Recommended

The problem with the powered notebook. Ubuntu was installed with the acpi=off parameter. Limited BIOS does not allow you to disable ACPI from the BIOS settings. What a horror!!!

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