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‎01-01-2024 09:34 AM

HP Recommended
Product: HP EliteBook 840 G2 Base Model Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

Hiya, I’ve got a hp laptop that was given to me from the council. I now no longer go to school and was wondering if there is anyway to reset it as when I try to reset it, it doesn’t have the option. 

Thanks, Jared

Category:
3 REPLIES 3

‎01-01-2024 09:48 AM

HP Recommended

Hi, Jared:

 

The only way that I know of how you can reinstall Windows, would be to do a clean install.

 

Make the W10 64-bit installation media with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

Boot from the installation media and if you are asked what version of W10 you want to install, select the version of W10 that is currently installed (Home or Pro).

 

Then if you are asked to enter a product key, select the 'I don't have a product key' option, and W10 will install and then activate after you are connected to the internet.

 

Then you can install the drivers and available software from your notebook's support page.

 

HP EliteBook 840 G2 Notebook PC Software and Driver Downloads | HP® Support

 

 

 

 

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‎01-01-2024 10:55 AM

HP Recommended

where is the installation media????? 😄

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‎01-01-2024 10:58 AM

HP Recommended

You have to use the Windows media creation tool to create the bootable USB W10 installation  media. 

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