cancel
Showing results for 
Search instead for 
Did you mean: 
ThePoet01
Level 1
8 1 0 0
Message 1 of 2
2,612
Flag Post

Laptop crashes (BSOD) when switched to battery

HP Recommended
Hp omen 15
Microsoft Windows 10 (64-bit)

I have an hp omen 15. Since past month I've been encountering an issue where once the power supply to my laptop switches to battery, it crashes. And it won't start up, like it's not that the battery is disconnected. No. It stats but then it's stuck at the windows loading screen.

 

I did some digging and apparently it could be a RAM issue. Anyone else here had this or figured out how to fix this? 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,617 23,575 1,075 1,110
Message 2 of 2
Flag Post
HP Recommended

@ThePoet01

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, lets perform 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

 If the issue persists, follow next steps.

  • 1. Go to Start, search for Device Manager, and open this result.
  • 2. Expand batteries.
  • 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
  • 4. Shut down the computer. 
  • 5. Disconnect the charger.
  • 6. Remove the battery.
  • 7. Hold down the power button for 1 minute.
  • 8. Insert the battery only.
  • 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation