Laptop does not turn back on

[Josh535]

While i was playing a game with a friend, my laptop just turned itself off and does not want to turn back on. The laptop is like a month old. I tried all the virtual assistent help and nothing did help.

[Vjx]

Hello Josh535 ,

Thank you for reaching out. Regarding your query on Laptop does not turn back on that you’re experiencing.

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/in-en

https://support.hp.com/th-en/document/ish_3974055-3873564-16

https://support.hp.com/in-en/help/computer/power-boot-issues

This will help us narrow down the cause and suggest the best fix