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‎11-11-2020 11:28 PM

HP Recommended
Product: HP Pavillion power laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Everytime I open any game my laptop freezes and I have to fore restart by holding the power button. after I re start my laptop, device manager stops detecting my laptop. To get graphic driver again in device manager I have to re update bios even though its the same version. I am unable to play games and use GPU because of this issue. I got my hardware checked for the 3rd time. And they said there's nothing wrong. I guess its the issue with software or bios. 

1 REPLY 1

‎11-12-2020 06:48 AM

HP Recommended

Hey, just adding this comment as a personal experience that may help some. So I was fighting PC freezing issues for about a month straight, only in game though... I have a gtx 1060 6GB and i7 8700K, after trying all the windows updates, clean installs of windows , driver updates and buying a new PSU and motherboard I found the solution. So every thread I have yet to read no one has mentioned to update every driver in the device manager. Windows does not automatically update chipset drivers and COM drivers. I went through and individually updated EVERY driver within the device manager and problem solved. If you are having freezing issues its very likely that your chipset drivers are outdated and I would get to it. The process takes a while but it solved the issue for me and I hope it will for you as well.

LenaAxelsson
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