Create an account on the HP Community to personalize your profile and ask a question
01-07-2023 11:55 PM - edited 01-08-2023 12:21 AM
On the battery works without problems, when I connect the charger immediately blue screen pops up. When working on the cable, it also resets at an equal frequency. I have to charge with the computer turned off - will it destroy my laptop or is it better to replace the charger?.I will add that I do not have the tools to check the charger. Help me choose a good power supply Thank you in advance for your interest
01-11-2023 05:20 AM
Welcome to the HP Support Community.
I'd like to help!
This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.
Please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
I am an HP Employee
Didn't find what you were looking for? Ask the community