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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎05-29-2019 09:08 AM

HP Recommended
Product: HP ENVY P4W31UAR
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm having this problem where my laptop lags when I play games while charging it. I already tried installing bios.

3 REPLIES 3

‎05-30-2019 03:53 PM

HP Recommended

@Carturo13

 

Welcome to HP Community
 

Go to Control Panel > Power Options >  Click "change plan settings" beside the "balanced (recommended)" option > Click "change advanced power settings" on the screen that appears > In the dialog box, scroll down and expand "Multimedia settings" > Expand "when playing video" and then change the "plugged in" option to balanced.

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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‎06-01-2019 03:43 AM

HP Recommended

Thanks but I've been looking across forums and nothing helped. I know it's a power management issue though so I will buy a bigger charger.

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‎06-01-2019 10:21 AM

HP Recommended

@Carturo13

 

Drop us a message anytime you need assistance

 

Thank you 😊

KrazyToad
I Am An HP Employee

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