Laptop heats up while charging and locks down

[Sudhanshu7]

Hello ! 

My laptop is omen 150019tx 16gb ram.

Whenever I peform tasks related to my work (while charging ON) like training a ML model, or installing complex softwares, etc. the laptop shows locking message and then gets locked. At this stage laptop is heated a lot, but please note the fans are working very fine, they spin a lot and remove heat, but still laptop goes to locking stage.

Then I have to start the laptop again, but all the apps that were running  before are not lost. This happens again and again after 5 minutes and I have to switch on the laptop and resume my current work. 

But whenever charging is not applied and then I peform some heavy tasks like mentioned above, then laptop do generate heat and fans still spin and remove heat but in this case the laptop does not get locked.

Hoping for a positive response,

Thank you!

[Echo_Lake]

@Sudhanshu7

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  
I have a few troubleshooting steps we could try to fix the issue:  

• Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

• After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
• Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

• In some cases, updating the BIOS might help prevent this error from occurring.

For more information on how to update the BIOS, see Updating the BIOS.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Sudhanshu7]

I tried the approach you suggested, but it was not fruitful. Could you please suggest any other reason for this issue and its solution to it?

[Echo_Lake]

@Sudhanshu7

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. 
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue.  The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well. 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!