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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-02-2019 05:36 PM

HP Recommended
Product: Hp omen 17-cb0006na

From day one the screen would pop in and out of working. I was able to get it to work most of the time by slightly closing the lid. Now it's black screen 100% of the time. If I shine a bright torch on the screen I can make a few things out. Hp live chat tells me my laptop does not exist. I have checked cables and taken the battery out and power cycled. 

4 REPLIES 4

‎08-02-2019 08:15 PM

HP Recommended

I assume you are still under warranty, correct?

 If so, I will ask the mods to have a Rep contact you.

 

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‎08-02-2019 08:52 PM

HP Recommended

So I pried open the front panel. Seems the cable is either faulty or was improperly installed. I had to push the cable on the monitor panel with quite some force and it seems to be working. I'm leaving the country within a few days for work so I'll look about for an extra cable/ panel in case it fries itself. 

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‎08-03-2019 09:39 AM

HP Recommended

And yes I'm still under warranty.

 

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‎08-03-2019 12:28 PM

HP Recommended

@beboy2k7

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

 

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