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03-17-2022 10:02 AM - edited 03-17-2022 10:30 AM
I am from India.
I owe HP Pavilion 15 EC0043AX gaming laptop which has AMD Ryzen™ 5 3550H with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) Processor.
My laptop is being in a dead condition from the first week of March. I have given my laptop to nearby service centre, they did say it's due to short-circuit problem and the entire mother board with graphics card has to be replaced. However they do not have stock for this model. I was trying to get the original motherboard for the past two weeks, but i unable to find anything on the E-commerce websites. Can someone help me, what can be a possible solution on this case. Where can I get the original motherboard for my laptop or Can I use any other Motherboards on my laptop? If so which model's motherboard can be utilised
03-20-2022 09:51 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I understand your HP notebook motherboard failed, to fix this issue your computer needs to be repaired.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
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