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‎09-03-2024 09:12 AM - edited ‎09-03-2024 09:20 AM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-wf0000 ICTO Base Units
Operating System: Microsoft Windows 11

Bought an OMEN gaming laptop a while ago but apparently I was very unlucky since the model I purchased was defective for the Intel units. Warranty has expired so I am frustrated because not only it was a waste of money but I cannot buy any replacement parts because it was removed from the market (?), now I am stuck with this irreparable laptop... that when it was "functioning" with issues like random loss of power to the display and keyboard (11 months after purchase), I performed many hardware diagnostics it said all was functioning optimally. There are reports online with the hall sensor and tampering with the device so the laptop display never turns off and using magnets on the power button (???) but all these seem confusing for me. At this point it feels like it was planned obsolescence from the start... What should I do? I would like to buy another motherboard but they are not available on this HP part picker and I am thinking all the motherboards would be faulty anyways...

 

 

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1 person had the same question
1 REPLY 1

‎09-03-2024 09:49 AM

HP Recommended

Hello @snivywarlord , how are you ?

 

Please, 

See if these assistants below that we are indicating can help you sell the part you need.

Or generate a quote, etc.

 

HP® Service Center Locator - United States | HP® Support

 

Best Regards

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