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‎04-17-2020 05:37 PM

HP Recommended
Product: HP Omen 15-dc1054nr
Operating System: Microsoft Windows 10 (64-bit)

So I bought my laptop two months ago, but I've noticed a couple weeks now that everytime I turn it on it gets stuck on the HP Omen logo when it's booting, therefore is not going anywhere after that. I have to press the power on once again to turn it off and press it a third time in the process so it can boot correctly, the difference bettween the first attempt and the second one is that I can't see the little dots circling under the Omen logo, as difference than the second attempt that it boots and I can see the dots moving, I place my username and password and start using it business as usual.

 

I'm wonering if there is something wrong with my BIO or the operative system, or even the battery idk... What if one day it doesn't turn on at all? I don't want to request warranty options for such brand new device... I repeat, it has a couple months only. What can I do to fix this?

1 REPLY 1

‎04-18-2020 02:43 AM

HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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