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‎08-04-2022 05:39 PM

HP Recommended
Product: OMEN Laptop - 15-en0023dx
Operating System: Microsoft Windows 11

I’ve already run multiple test on this laptop and it said it could not find a problem. However whenever I try exiting out of the diagnostic my laptop blue screens and I’m unable to even go in. It only just started happening now but before it used to always just restart or freeze any way possible.

2 people had the same question
1 REPLY 1

‎08-05-2022 03:11 AM - edited ‎08-05-2022 03:12 AM

HP Recommended

Hello @poqatoe 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Please reinstall your system

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All drivers from HP are already included here )

 

Please report your results

Windows 10 April 2018 Upate: Clean install process
Windows 10 April 2018 Upate: Clean install process
microsoft.com/en-us/software-download/windows10ISO
Step-by-step instructions to do a clean installation of the Windows 10 April 2018 Update (version 1803), and learn the steps to configure the out-of-box experience (OOBE). ** Important: Windows 10 version 1803 (April 2018 Update) is expected to release in April 2018. If you use the Media Creation
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