cancel
Showing results for 
Search instead for 
Did you mean: 
TranquilityEden
New member
1 0 0 0
Message 1 of 2
279
Flag Post

Laptop not charging. Power port LED orange when laptop off

HP Recommended
OMEN 17
Microsoft Windows 10 (64-bit)

My laptop (OMEN 17-cb0001na) won’t charge today, there is a solid orange light on the power port when plugged in but this turns off completely when laptop starts up. Laptop does not charge (does not register that it is plugged in). Have run the battery diagnostic and it says the battery is ok, when running the ac adaptor diagnostic it asks to unplug, wait 10 secs and plug back in. Then it asks to unplug and wait 10s again. This repeats on a loop without change. 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
6,100 6,098 267 343
Message 2 of 2
Flag Post
HP Recommended

Hi@TranquilityEden,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out.

 

We reviewed your post and I understand that the  Notebook is not Powering ON,

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation