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- Laptop not charging when on

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07-04-2022 12:00 PM
My laptop charging light turns orange when it's off, and doesn't even light up when it's on, simply turns off. My laptop is also not charging whatsoever it seems
The only notification I receive is the one below. I've never seen it before, today was my first time the issue and the notification appeared.
HP System Event Utility
Low-power power source detected
Your computer will run from battery and is not charging. Use of the original power adapter is recommended.
07-04-2022 01:14 PM
Its specs
https://support.hp.com/au-en/document/c06656952
It requires a 230 W Smart AC power adapter. Firstly please use the following Guide
https://www.hp.com/us-en/shop/tech-takes/how-to-fix-laptop-that-wont-charge
Hope this helps otherwise please check the wattage rating of you current charger. Does it show 230W ? If
(a) Yes: it could be a faulty charger. Is it still under warranty, please call HP to get a replacement.
(b) If no: you've got a wrong charger.
Regards.
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07-04-2022 02:30 PM
Thanks for the reply Banhien! Unfortunately, the steps which you provided me within the guide do not work, I've tried all of them. Drivers are updated, the plugs do not appear to have any issues, and my AC power adapter is 230W. My laptop charges while it's off, but immediately turns off once the laptop is switched on, which leads me to believe my power adapter does work, and that it's simply a hardware fault. Any help will gladly be appreciated.
07-04-2022 03:57 PM
As mentioned above, is it still under warranty ?
(a) Yes: it could be a faulty charger. Is it still under warranty, please call HP to get a replacement.
(b) No: You may have to buy a new charger.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.