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‎09-27-2019 11:49 AM

HP Recommended
Product: 15-ce074TX
Operating System: Microsoft Windows 10 (64-bit)

Laptop not powering on, only white charging led turns on while power source is on. Tried all hard reset methods and bios flash update method but nothing works, and no recent updates or any changes were made in laptop. 

3 REPLIES 3

‎09-27-2019 08:44 PM

HP Recommended

Hello @Sahil755 

 

A hard reset didn't work? I would try disconnecting the battery and see if it will power on with the charger now.

Page 36-37 of the manual... http://h10032.www1.hp.com/ctg/Manual/c06002077

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‎09-28-2019 12:28 AM

HP Recommended

I also try hard reset method without the battery but still the problem is not solve.

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‎09-28-2019 01:13 AM

HP Recommended

So it wont power on with the AC when the battery is disconnected, correct?

Im afraid you have something failing in the hardware that a tech would have to open up and test out.

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